Incident Notices from the UIPO
Every day the UIPO Incident Response team sends dozens of email notifications to the University community. These alert people to computer and account compromises and malicious activities. In order to help you understand how we choose which email addresses we use, we’ll outline here part of that process:
If a username is compromised and we must scramble the passphrase:
- Students: we will notify the UITS Support Center, who will attempt to contact you via phone.
- Faculty or staff: we will look up your department code and notify the Local Support Providers (LSPs) listed with that department in the LSP database.
IT Managers are able to set a preferred address for the entire department in the LSP Database.
- If network activities indicate that a computer is compromised, the UIPO will notify the user. If an LSP is associated with the MAC Address of the computer in the DHCP Registration data, this LSP will also be notified, as well as additional LSPs listed with the user's department in the LSP database. Note that IT Managers are able to set a preferred address for the entire department in the LSP Database.
- If users are blocked from VPN, Dialup, or IU Secure access, they will always receive a notification and reason. If the user is faculty or staff and UITS has an LSP on record for their department, this LSP will be notified as well.